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truggling to order dim sum Some Chinese restaurants in Hong
with a QR code system in Kong, such as the Starfood restau-
Sa Chinese restaurant, Chan rant and Lei Bistro, have adopted
Wing-hung frowns at her phone. the e-ordering system.

“I used to choose what to eat on a Customers use their own smart-
dim sum list with a pencil and it is phones to scan a QR code to get a
easy to handle. But now I do not restaurant menu, pick dishes they
know how to place an order using want and put them into a shopping
my phone,” the 65-year-old wom- cart, and then wait for food to be
an says. served.

Chan loves going to Chinese “I do not know where to scan the
restaurants for tea and dim sum QR code but the managers are too
with her family and she now finds busy to help. Almost half of the
the restaurant she has visited fre- elders in restaurants cannot order
quently for more than 10 years an Customers scan the QR code to
alien place. order food.

“I used to go to the Chinese restau-
rant every week but now I only
go there twice a month because I
do not know how to use the QR
code,” the grandmother says. So
she now only goes there every oth-
er week with her family who can
order food for her.

Digital orders in restaurants rose
124 per cent in the year ending
March 2021 compared to 2020 ac-
cording to a report from the NPD
Group, a consumer spending re-
search firm. Customers receive dimsum orders by scanning QR codes.

“

I don’t know where to scan the QR code but the manag-

ers are too busy to help. Almost half of the elders in res-

taurants can’t order food successfully with their smart-

phones. Everyone needs help,

”