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often assume that the e-ordering requests.
platforms are mainly catered to
young generations, while largely
Edited by Karmen Yip
overlooking the need of the el- Sub-edited by Esme Lam
derly. So, the restaurants and the
delivery platform should improve
the learnability of their interface,”
Yang adds.
Restaurants are adopting electron-
ic ordering to reduce costs and
hygiene problems, according to
Professor Oliver Chan Ngai-keung
“
The whole internet
ecosystem is not
elderly-friendly,
”
of the School of Journalism and
Communication at the Chinese
University of Hong Kong.
“E-ordering minimizes human
contact especially during the pan-
demic,” he says.
Chan mentions that old people take
more time to get used to e-ordering
because they are new to technolo-
gy.
“But once the old people are fa-
miliar with the electronic ordering
system, they can use it easily. They
also faced difficulties using Alipay
at first but now they have no prob-
lem. They just need more time to
get familiar with new tools,” he
adds.
*Names changed at interviewees’
